Refunds for digital items.
Use a clear, consistent process for payment issues.
Before requesting a refund
If an item is missing, first check that you are signed into the same Minecraft account used in LOUD Store. Payment methods that settle asynchronously can take longer to deliver.
Refund requests
Contact LOUD support with your order ID and Minecraft username. Eligibility can depend on local consumer law, payment status, whether the item has been delivered and the circumstances of the request.
Approved refunds
When a full refund is issued through the LOUD Store admin panel, the related purchase entitlements are revoked and the refund is created through Stripe.